It's easy to Create an account Natashamall.com, and it costs nothing. Just follow these steps:
1. Click Create an Account or click "My Account" at the top of the page.
2. Enter the required information
3. Create a password and confirm it.
4. Click "Continue," and you're done. A welcome message will be sent to your email.
Creating an account provides these benefits:
Order Status
You'll receive email confirmations when your items are shipped, as well as email notifications in case our Customer Service needs to contact you about your order.
Address Book
You can store unlimited names and addresses, and access them for easy checkout.
Order History
Keep a record of all your orders with us
Wish List
Keep a record of items you like to purchase in the future or wished to have which you can send via email to your friends and family.
- Download the latest catalog
Download first the latest catalog in the link provided for in the homepage. It is recommended that you browse first the catalog before making a purchase. The catalog will show you the products that are currently available and in production. Most often if the product is not in the current catalog, it means that the production of such model had been ceased. However, you may still order the product as some stocks still remain in the various service centers.
- Choose which product you want to buy
Take note of the products you want to buy as you browse through the catalog. Then search for it in the website by typing the product name or keyword in the QuickFind section of the website located in the left frame below the categories. Click “Go” and the product will display.
- Place an order. Add items to your cart
Click the “Buy Now” button and choose the attributes/options you want. Attributes/Options could either be in size, color, type of scent, among others. Click “Add to Basket” to place the item in the shopping cart.
If you want to remove an item in the shopping cart, just check on the box on the “Remove” column and click “Update” button.
If you want to change the quantity of an item, just change quantity in the quantity field and click “Update” button.
If you want to continue shopping, just click the “Keep Shopping” button.
Price - The Price of the products defaults in Philippine pesos (Php). If you are an international buyer, you can change the currency of the price to US Dollar ($). Just go to the Currencies box in the right frame of the website and scroll to US dollar ($). Instantly, all the prices of the products will be displayed in US Dollar ($). Please note that there is a foreign exchange difference between the conversion rate used as compared to the forex market’s daily close. This is done to cover for any possible forex losses due to fluctuations in the forex market.
Weight – The weight shown in the product listing are in grams.
- When you are done shopping, checkout.
Click on the “Checkout” button in the shopping cart to proceed to details of the checkout.
If you want to ship your order to another destination other than your address, change the shipping address by clicking “Modify Address” button.
You can have as many addresses stored in your account if you want to do Drop Shipping business. Please refer to “Drop Shipping” page.
- Choose the delivery method
Pls. refer to the Shipping Info page for the best delivery method for you.
You may notice that during checkout the shipping cost is zero. This is because the inventory system of Natasha is not live online yet. We still have to confirm to you the availability of the stocks you ordered. It is only this time that we can compute your actual shipping cost.
You can an idea of the estimated shipping cost by getting the total weight of all the items you want to order and then getting the corresponding rate based on weight and destination. Please don’t forget to add between 200 to 500 grams in weight to cover for the packaging materials.
Please indicate in this field the following information:
1. Alternative products to order or substitutes – in case some items in your order are out-of-stock
2. Cellphone number and the best time to contact the recipient
3. Any special instruction about the order, like having it delivered at a certain date
The system defaults your address as the billing address. There is no need to change the billing address as all orders are billed to the one who placed an order.
Please refer to the “Payment Options” page for the different payment methods available. You are given 24-48 hours from the time you place your order with us to send your payment to us so that the inventory reserved for you as per your order will not be reverted back to the general inventory. After you have made your payment, please do not forget to send us an email or text message indicating your payment details so that we can confirm your payment and proceed shipment of your order immediately.
- Redeem any Gift Voucher or Discount Coupon
Type in this box any Gift Voucher or Discount Coupon code you are entitled to claim then click the “Redeem” button. Member Discount Codes are also entered here to avail of the basic member discount. Member Discount Codes are non-transferrable. It can only be availed by the authorized member. Availments of these privileges are verified and double-checked so any fraudulent use of Gift Vouchers or Discount Codes cannot proceed.
- Confirm or Edit your order
If you are done shopping and wants to checkout, just click “Continue”. If you want to edit your order, ether removing an item or items or changing the quantity, just click the “Update” button.
When you don’t want to edit anything in your order and you’re done shopping, click “Continue” button to finally checkout.
- Order Confirmation Sent to Email
An email confirmation with details about your order and payment instructions will be sent to your email address.
- Availability of Stocks Confirmed and Shipping Cost relayed within 24-48 hours
Within 24-48 hours after we received your order, we will confirm to you the availability of the stocks you ordered with the corresponding shipping cost involved. We will inform you if substitution is going to be made based on the “alternative items to order or substitute” you indicated in the “Add Comments to Order”.
- Payment of Order within 24 -48 hours
Once we have relayed to you the availability of stocks you ordered as well as the shipping cost involved, you have to send your payment to us within 24-48 hours using the payment method you choose. Otherwise, we will revert back the reserved inventory for you to the general inventory so that it can be made available to those who want to order the same model you ordered. After you made your payment, please send us an email immediately indicating your payment details. Your account status will be updated once we received your payment. You will receive an email regarding the update in status of your order.
Please refer to “Payment Info” page for details.
Once we have confirmed your payment, we will ship your order immediately within the day or the next day using the shipping method and destination address you nominated. You will receive an email when we ship your order.
After we shipped your order, we will send to you via email or text message your courier’s tracking number. In this way, you can also monitor for yourself the status of your order.
- Beneficiary received the goods
An acknowledgement receipt will be signed by the beneficiary when he/she received the package.
- Email Confirmation of the Receipt of Goods
Customer informs us of the receipt of the goods by beneficiary.
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